E-Mail Support

NOTICE: Email was upgraded and moved on Nov 3, 2011.

Please see our upgrade announcements page to see the messages we've sent to turquoise.net email users about the upgrade.

  • New SECURE webmail: mail.aloha.net
  • Your old mailbox will be available until Nov 17 at oldmail.turquoise.net.
  • Your old mail has been imported into the new system already. If you believe you're missing email, please contact support.
  • Postini has been replaced by an integrated antispam/antivirus solution. You will no longer have a separate quarantine at login.postini.com. Spam is now delivered directly to your "Junk" folder.
  • We have migrated your Postini blacklists and whitelists, but not your other spam settings. Please doublecheck your antispam config in the new webmail after the migration.
  • We can't auto-migrate webmail address books. If you have an important list of contacts in webmail now, please be sure to add them to the new system after your service is upgraded. Please see our address book instructions below.

Email Settings

Starting Nov 3, 2011

In brief, you can use mail.aloha.net for nearly everything. It supports secure connections, so it is the recommended hostname to use for webmail and when configuring incoming & outgoing mail.

Incoming Mail Server (IMAP or POP3) mail.aloha.net or mail.turquoise.net

Important:

  • Log in with yourname@turquoise.net.
  • Use POP if you want to download all mail to a single computer.
  • Use IMAP for anything else, particularly if you read mail from more than one computer or your phone, or use webmail.

Outgoing Mail Server (SMTP) mail.aloha.net or smtp.turquoise.net

Important:

  • Log in with yourname@turquoise.net.
  • You can use this server even if you travel or have another ISP. Just make sure you configure SMTP authentication using your email address.

relay.aloha.net

You can use this if you're a high-speed customer without a Turquoise mailbox. You just have to be on our network, so you do not have to use SMTP authentication.

Webmail mail.aloha.net, mail.turquoise.net or webmail.turquoise.net
Secure connections mail.aloha.net

Specify "SSL" or "TLS" for IMAP, POP3, or SMTP. Use https://mail.aloha.net for webmail. Please note that Outlook only supports SSL on port 465 when connecting to our servers.

Authentication Full email address, e.g. yourname@turquoise.net

Before Nov 3, 2011

Incoming Mail Server (IMAP or POP3) mail.turquoise.net
(Log in with yourname@turquoise.net.)
Outgoing Mail Server (SMTP) smtp.turquoise.net
(Log in with yourname@turquoise.net.)
Alternate Outgoing Mail Server (SMTP) relay.aloha.net
(No login required, but access is only allowed from Wavecom networks)
Webmail webmail.turquoise.net

If you need help configurating a particular email program, we recommend that you use the settings in the table above and the support web site of your software vendor. If you need further help, please see these guides:

Microsoft Outlook
Apple Mail
Mozilla Thunderbird
Manual Account Configuration

Alternate Email Aliases

(You must call in and request the alias you want to use):
  • your_username@aloha-state.net
  • your_username@bigisle.net
  • your_username@hilobay.net
  • your_username@konabay.net
  • your_username@konatown.com
  • your_username@orchidisle.net
  • your_username@tropicalhawaii.net
  • your_username@westhawaii.net

Webmail Address Book Instructions

In order to export your address book from the old webmail site to the new one, please follow these steps:
  1. Log in to oldmail.turquoise.net with your full email address.
  2. Find "Organizing" on the left menu and click it.
  3. Click "Address Book" below "Organizing".
  4. Find "Import/Export" in the top tool bar and click it.
  5. Find the "Export Address Book" section of the page. Select the export format, "Comma separated values (Microsoft Outlook)".
  6. Click the "Export" button and save the downloaded file.
Now you're ready to import your saved contacts into the new webmail site:
  1. Log in to the new webmail with your full email address.
  2. Find the Address Book section on the left menu. Click the word "All" below it.
  3. You should see an empty contact list in the main part of the page. Find "Manage Contacts" in the address book toolbar, near the right side of the page, and click it.
  4. Click "Choose File" and select the ".csv" file that you saved earlier.
  5. Click "Import" and your contact list should now be available to you inside your new webmail account.