As the newest Internet Service Provider on the Big Island, the only way that we can compete in this marketplace is to simply be better than anyone else by providing the highest quality service possible. Our service is superior to all others because we have made the necessary investment in the right kind and quantity of equipment to do the job right and we have the know-how to make this equipment perform at peak efficiency.

Our motivation in starting this service is that we were personally tired of having to put up with poor service from the available providers and have heard the lamenting cries from far too many others. We have been in the computer customer service business for many years and have seen the results of overselling a service, time and time again, not just in the Internet business but in all forms of service. When making the dollar means sacrificing the service, the customer is the victim.

We will continue to be the best because we have the best equipment available and we absolutely, positively guarantee that we will NOT oversell our service capabilities. No busy signals. No 'server not responding' messages. No long delays getting connected just to have a low-speed connection from which you soon get bumped. When we begin to approach our service level limits, new supporting hardware will be installed to handle the load. This guarantees that all our customers will always receive the high quality, high speed, no bump connections that they expect and deserve.

Our objective is quality not quantity, and true customer service. You are always welcome at Turquoise. We remember that without the customer there is no business. We are located at:

Kaloko Business Park 73-5619 Kauhola St, Suite #108 Kailua-Kona, HI 96740 (Behind Home Depot near Costco on the Kaloko Business Park) [ map ]

Standard Dial-Up:	$19.95/month
Accelerated Dial-Up:	Add $1.00/month
	$18.95 (6 months prepay)
	$17.95 (1 year prepay)
Each Additional User (same username)	$15.00/month
Multi Link (2 modems on 1 connection)	$35.00/month
	$34.00 (6 months prepay)
	$33.00 (12 months prepay)
Each Additional Link:	$15.00/month

Standard Web Hosting Account (10G of traffic/month, 250 MB web space, cgi-bin, 20 mailboxes, unlimited forwarding, unlimited aliasing, 5 MySQL databases, PHP4, mod_perl, SSI, and webstatistics [via webalizer])	$19.95/month $18.95 (prepay 6 months) $17.95 (prepay 1 year)
*Secure E-commerce Hosting (SSL, cgi-bin, 10G of traffic/month, 400 MB Disk Space, 50 mailboxes, unlimited forwarding, unlimited aliasing, 5 MySQL databases, PHP4, mod_perl, SSI, and webstatistics [via webalizer])	$39.95/month $38.95 (prepay 6 months) $37.95 (prepay 1 year)
*Does not include purchase of secure certificate. A QuickSSL certificate can be provided for $99 Present customers who recieve internet access from us will get a discount on hosting.

We provide full support for setting up your connection. If you experience any problems with your service, or need some help to setup your internet connection, feel free to call our friendly & knowledgeable staff by dialing 331-0897 between these hours of operation:

Some technical stuff here:
Our system is driven by Sun Microsystems computers running Solaris 9.0 Unix operating system, there are separate systems for each aspect of the service and they are linked by a 100BASE-TX Switch, our routing is by Cisco and Redback, and your call is answered by a 3COM Total Control Access Server with all digital, 56K, USRobotics DSPs (Digital Signal Processors). Our Internet backbone connections and our telco connections are through a fully redundant OC3 Fiber-Optic Cable, and are all dedicated lines(Private lines, no shared bandwidth). Because we have the dedicated connections to our (fully redundant) backbones, we are a Tier-2 Internet provider and fast. Boiled down, we are not just fast but we are as fast as it is possible for a dial-up or DSL service to be. Coupled with the reliability of our systems, you can enjoy Internet Service from a dial-up line like you never thought possible and the best DSL available. Try us out, you will never go anywhere else.

© Copyright 2005 Pacific LightNet Inc